At Saherni, we aim to provide a smooth and reliable experience when discovering and enjoying dining offers. This Refund Policy explains the conditions under which refunds may be requested for purchases, bookings, or other paid services made through our platform.

Refund eligibility may depend on the type of transaction, the conditions of the specific offer, and the policies of the participating establishment.

Refunds may be considered in the following situations:

• Cancelled Reservation: If a reservation is cancelled within the cancellation period specified for the reservation or offer, you may be eligible for a refund.
• Offer or Service Unavailable: If an offer or service purchased through Saherni cannot be provided by the participating establishment, you may be eligible for a refund.
• Technical Issues: If a technical problem on Saherni prevents you from completing or using a paid service, and the issue cannot be resolved, you may request a refund.
• Duplicate Payment: If you have been charged more than once for the same transaction due to a technical or payment error, the duplicate amount may be refunded.

Certain transactions may be non-refundable, including:

• Reservations or offers explicitly marked as non-refundable.
• Transactions where the applicable cancellation period has expired.
• Offers or services that have already been used or redeemed.
• No-shows where the applicable offer or reservation terms specify that the payment is non-refundable.

The specific conditions applicable to an offer or reservation will be communicated to you before completing the transaction, where applicable.

Some offers and services available on Saherni are provided directly by participating restaurants, cafés, beach bars, lounges, and other establishments.

Where a transaction is subject to the establishment's own cancellation or refund policy, that policy may apply.

Saherni may assist users in communicating with the relevant establishment when necessary, but the establishment may remain responsible for refunds relating to services it provides directly.

To request a refund, please contact Saherni through the support or contact information available on our platform.

When submitting your request, please provide:

1. Your name or account information
2. Order or reservation number, if applicable
3. Name of the establishment
4. Date of the transaction or reservation
5. Reason for the refund request
6. Any other information that may help us review your request

Our team may request additional information before making a decision.

If your refund request is approved, the refund will generally be issued using the original payment method, where technically possible.

The time required for the refund to appear in your account may depend on your bank, payment provider, or card issuer.

Saherni reserves the right to modify this Refund Policy from time to time.

Any changes will be published on this page. The updated policy will apply from the date it is published, subject to applicable law and any terms already applicable to completed transactions.